Trade Single Window - Online Services

Registration with the Trade Single Window

To make online submission of trade documents through the Trade Single Window (TSW), you must first register as a TSW user.

There are three types of User Accounts in the TSW –

Registration can be done online as follows –

Please provide the required information for registration, including personal particulars, an email address and supporting document(s);
Upon submission of the required information, you will receive a notification email with an URL for activation of user account; and
After you have activated your account, the Office of Trade Single Window Operation will verify the information provided in your registration. Upon verification, you will receive another email notifying you of the registration result.

Note:

For Company/Organisation accounts, the company/organisation should nominate one or more officer(s) to register with the TSW as its Administrator(s) who can then create/suspend User Account(s) of the Company/Organisation.

Supporting documents required for registration with the TSW are –

Account Type	Supporting Documents
Individual Account	Copy of Hong Kong Identity Card (for Hong Kong resident) or travel document (for non-Hong Kong resident).
Company/Organisation (Administrator) Account	Copy of the Company/Organisation’s valid Business Registration Certificate or registration document(s); Copy of the Administrator’s Hong Kong Identity Card (for Hong Kong resident) or travel document (for non-Hong Kong resident); and Authorisation letter issued by a proprietor, a partner or a board of directors of the Company/Organisation authorising him/her as a person acting on behalf of the Company. Please click here for Sample for Authorisation Letter.
Company/Organisation (User) Account	Copy of the User’s Hong Kong Identity Card (for Hong Kong resident) or travel document (for non-Hong Kong resident); Authorisation letter issued by a proprietor, a partner or a board of directors of the Company/Organisation authorising him/her as a person acting on behalf of the Company for the submission of trade documents. Please click here for Sample for Authorisation Letter.

Before making online submission through the TSW, you should first subscribe to the trade document(s) that you would like to submit. Depending on the requirement of individual trade document, the required time for subscription varies. Please click here for details.
You may also choose to register in person at the Office of Trade Single Window Operation.